FAQ
Is Blue Gum a good firewood?
Yes, not only is it a great firewood, it is an environmentally friendly choice as it is harvested from sustainable managed plantations.
How does Blue Gum compare to Red Gum?
Blue Gum is denser than Red Gum and offers the same heat / volume ratio at a much better price. Check out this firewood comparison report (AG1150, Feb 2004, ISSN 1329-80622) published by the Department of Primary Industries (now known as Agriculture Victoria).
How do I pay?
The preferred method of payment is Cash On Delivery (COD) however we do provide mobile EFTPOS (1.4% surcharge), PayPal, EFT and PayID payment options.
When can you deliver?
Depending on how busy we are, we can usually deliver within a few days. We are happy to deliver within our Service Area after hours and on weekends for no additional cost. If you need a delivery quickly, please let us know and we will do our best to help you out.
What's the go with the wheelie bins?
We do not supply firewood in wheelie bins at the moment.
Can I pick up my order?
Unfortunately, not at the moment. We do not have sufficient space to safely load and unload private vehicles.
Do you have quality control?
To ensure all firewood sold is ready to burn, we regularly measure the moisture content of wood using electrical resistance moisture meters. This is done periodically as the firewood is stored while curing, as we are packing bags / bins and also prior to delivery. If you have any issues with the quality of our product, please let your delivery driver know at the time of delivery as they are authorised to rectify the issue. If this isn't possible, please contact us asap.
Is your wood dry?
Our firewood is tested to ensure it meets industry regulations in relation to it's moisture content. In most cases the firewood delivered to you will be dry and ready to burn. In some cases, when delivering uncovered loads, there is a chance it may get wet during transport.
Do you supply commercial customers?
Yes, we supply a number of hotels, restaurants, caravan parks, service stations and other commercial businesses. We offer standing orders and stacking services to make things easy. Please let us know what you need, we are happy to help.
Do you offer payment plans?
We have a number of flexible interest free payment options for pensioners and venerable persons. Please get in touch to discuss your needs.
Do you offer discounts?
Standard per-order volume discounts are offered and are presented in our Price List.
We also offer volume based discounts for commercial and wholesale customers on a case by case basis.
Why is Blue Gum a great option?
It burns as well as, if not better than Red Gum and is a significantly more environmentally friendly choice. It is a sustainable plantation timber grown locally in Victoria. By choosing Forest Hill Firewood as your supplier, you can be sure you are getting high quality, sustainable firewood.